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Refund Policy

Origin Travels and its related parties are committed to protecting your Personal Information that you share with us.

By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to travel@origin-travels.com.

TRIP DEPOSIT

Each tour payment includes a non-refundable $500 deposit. In the case of a trip cancellation, this amount will be saved as a credit that can be applied to a future trip with Origin Travels.

  • Passenger cancellation of a tour:

  1. A refund for 100% of the remaining tour payment will be granted if cancellation is received 90 days or more before departure.
     

  2. A refund for 50% of the remaining tour payment will be granted if cancellation is received 89-60 days before departure.
     

  3. Cancellation less than 30 days before departure of first product or service in relevant booking is non-refundable.

For certain products of services the Origin Travels, alternative cancellation terms may apply. Origin Travels will advise you of any such requirements prior to confirmation of the applicable booking.

*Note that "remaining tour payment" refers to the balance of the payment after $300 deposit.

Cancellation of Arrival Transfers, and optional activities (or packages) booked directly with Origin Travels:

(a) Cancellation 31 days or more before departure: you will receive a full refund in respect of cancelled Arrival Transfers, and optional activities (or packages).

(b) Cancellation 30 days or less before departure: No refund will be payable in respect of any cancelled Arrival Transfers, and optional activities (or packages).

 

CANCELLATION OF A TOUR BY ORIGIN TRAVELS INC.

 

Origin Travels reserves the right to cancel a departure for any reason, including if the minimum number of travellers is not met. The minimum number of travellers needed to run each trip is 4.

 

In the case of a cancellation, Origin Travels will give travellers notice of cancellation 45 days to departure date, and provide a 100% refund for all monies paid or provide an alternative option such as a spot on a different departure date of that tour. For this reason it is extremely important for our travellers to purchase trip cancellation insurance to recoup payment for unused services due to trip cancellation.​

 

FORCE MAJEUR

Cancellation of services pre-departure:

 

Origin Travels holds the right to cancel or reschedule tour services if the destination country, or global situation, is not fit for travel; these situations include, but are not limited to, global/regional pandemics, civil/governmental unrest, natural disasters, terrorist activities or threat thereof).

In the case of a tour cancelation due to force majeur, clients will be offered an alternative or rescheduled trip departure option. If the client is unable to make the alternative trip, they will be offered the full value of the trip in the form of a travel voucher that can be applied to a future trip. Refunds will not be offered in the case of trip cancellation due to force majeur. 

 

We strongly recommend all passengers purchase trip cancellation insurance at the time of booking for the best chance of recuperating costs for unused services due to trip cancellation.

 

 

CANCELLATION OF SERVICES DURING TRIP

 

Origin Travels will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Origin Travels' failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Origin Travels; or an event which theOrigin Travels or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.

By booking an Origin Travels tour, you acknowledge that the nature of adventure travel requires flexibility and acknowledges that you will permit reasonable alterations to products, services or itineraries by Origin Travels. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Origin Travels (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of Origin Travels, including your removal from a Tour because of your negligence or breach of these Terms.

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